Experience Comfort and Convenience at Ibis Cancun Centro Hotel

Andrew M

May 03, 2022

1

I loved this hotel in 2020, it was CLEAN and the staff was nice. The price was amazing, I paid $20 per night in 2020. Now I come back in 2022 and find the place is dirtier, things are not fixed or managed properly tile dirty in bathroom, desks dirty in bedroom, things that should be fixed are not fixed! Elevator has missing buttons with holes! RUDE staff! Yet the price has TRIPLED! How do you charge $65 for a hotel and have a place like this, it's actually shameful and people should be aware of what they are getting. I don't understand where the money is going considering in 2020 the property looked much better and staff was much more friendly. Now staff is rude and and the rooms are dirty! THIS HOTEL NEEDS LOWER PRICES OR RENOVATION, CHOOSE ONE. UNTIL THEN I WILL NOT COME BACK.

Diego Castanho

Apr 27, 2022

5

Localização perfeito, atendimento prefeito, cafe da manhã com tudo que precisa, limpo e organizado. Melhor lugar para dormir e passar a noite.

Jonathan Marquez

Apr 27, 2022

3

He visto las calificaciones con un valor arriba de 4 estrellas quizá por esa razón elegí hospedarme pero nada es lo que parece. Las habitaciones son extremadamente pequeñas al menos la que elegí ( cama matrimonial) se que no es culpa de los trabajadores si no ya del diseño como tal.Te sientes encerrado. Por otra lado hago un llamado de atención sobre el personal de vigilancia en turno,es una persona que solo se dedica a ver películas en su celular lo peor de todo es que es la imagen de ingreso a este hotel.

Rohit Bansal

Apr 27, 2022

1

Don’t go for this property. Very small room in big price. AC doesn’t work. Moreover staff is not accommodating. It’s unbelievable that a big chain like ibis will give us us room for 2 pax and staff told that this room is for 4 pax!!

Jorge Bc

Apr 20, 2022

3

Excelente desayuno y ubicación, las habitaciones no me gustaron, exageradamente pequeñas y se nota el querer ahorrar en cada detalle de esta

Alejo Zarazua

Apr 06, 2022

5

Buen lugar para hospedaje de negocios, aunque el personal del front desk (algunos no todos) tienen poco sentido de la atención al cliente...

Edvino Huber

Apr 04, 2022

4

Hotel localizado no centro, distante da Zona Hoteleira, mas fica em frente a um shopping imenso. Cama pequena, mas confortável o suficiente para ficar 2 dias. Bom custo/benefício.

Isabelle Cailloux

Apr 04, 2022

5

Súper bien ubicado, instalaciones limpias. El cafecito que está afuera (da en la avenida) tiene una colección de pan dulce y pan en general, que nomás de verla engordé tres kilos jajaja. Tiene estacionamiento.

Rhonda Evans

Mar 10, 2022

1

My husband is french so we were excited to stay at an Ibis. What a let down. We had only needed to stay a few days and that was already too much. The room was pretty much empty. Not even a towel to dry our hands on. And it took us having to walk back down to the lobby to get some towels. We kept getting locked out of our room. Not fun to have to walk back down to the lobby when you have arms full of bags of groceries. We checked out a day early and never looked back.

Nataniel Pozzani

Mar 04, 2022

5

Estivemos por 10 dias agora em Jan/22, gostamos do hotel no geral, e o ponto máximo foi para o café da manhã, muito bem feito e servido, as meninas do café da manhãtrabalham muito bem e são muito educadas, sobretudo a Sra Esther.

Jonathan Magno

Mar 04, 2022

4

El hotel Ibis es un muy buen lugar para hospedarse si se necesita quedarse en la ciudad. Los precios son muy accesibles y cuenta con una gran ubicación cerca del centro comercial de las Américas.El hotel cuenta con un agente de viajes que te puede recomendar tours a las distintas zonas turísticas.La habitación es algo pequeña, pero cómoda en sus instalaciones. Es un buen hotel si se viaja de forma rápida.

Leo Capobianco

Mar 04, 2022

4

Es un hotel para no estar más de 2 noches. Las habitaciones son muy pequeñas. Las camas cómodas y el aire acondicionado funciona bien. El baño esta ok.Is a hotel to not spend more than 2 nights. Rooms are too small. Beds are comfortable and the AC works well. The bath is ok.

Sanjeev Kumar

Mar 04, 2022

1

no one even understand english . Room was terrible . in my reservation it says breakfast included they denied charged me twice . they have no management and no proper system kept my key from me and said i didnt pay told him its paid he didnt understand then other guy gave me key wat again at 11 pm same guy call me ur payment is due . i went to reception when i told him why u dont check ur systems he didnt understand other guy came on shift and he told it says its paid i was kind of himulated in front of other guests plus rooms are small and ac and fridge doesnt work good and i got cherge extra price too👎🏼👎🏼👎🏼👎🏼👎🏼avoid this place guys

Leonardo Borges Ferreira

Feb 04, 2022

4

Excelente Hotel. Quartos tradicionais, contém ar condicionado, frigobar, etc. Recomendo fechar pacote sem café da manhã (na porta tem uma boa padaria que fica bem mais em conta). É uma excelente localização pois tem farmácia, conveniência, supermercado tudo ao lado. Para chegar até o shopping é só atravessar a rua! Muito bom...

Juliana Bassetti

Jan 04, 2022

2

Ar condicionado dos quartos não gela. Tive que ir com o segurança de quarto em quarto até achar um que gelasse. Quanto entramos, o quarto estava fresco. Fiquei feliz, mas foi por pouco tempo. O problema é que esse ar nunca desligava, não regulava temperatura e eu passei muito frio.

Maria Victoria Rios

Jan 04, 2022

4

Es un hotel ideal si vas de paso por la Ciudad y necesitas un hospedaje para descansar del aeropuerto sin introducirte en la concurrida zona hotelera del área turística. Tiene habitaciones cómodas y excelentes vistas. El único punto que no encuentro a su favor es que en el baño no hay Shampoo ni acondicionador, solo dispensadores de Jabón para el cuerpo; tampoco ofrece venta de cepillos de dientes entre otros elementos que suelen ser útiles de encontrar disponibles en las habitaciones de los hoteles.

Pausides Montero

Jan 04, 2022

3

Al llegar a este hotel con mascotas el personal te dejan un bloqueo de 1000 pesos a una tarjeta y cobra un excedente por traer mascotas que de paso son de apoyo emocional de 250 pesos por día pero jamás es publicado en su páginay el trato del personal de caja deja mucho que decir ...por lo de más el hotel está en una excelente ubicación y muy bien conservado

Simone Pereira

Jan 04, 2022

1

Will book this hotel again. They advertise as being pet friendly, but once you’re there with your pet they tell you the dog has to be in a cage if we want to use the elevator. The staff was very rude and basically kick us out with our pet. Stop advertising as per friendly when you’re actually pet unfriendly.

M

Jan 04, 2022

1

Do yourself a favor and do not stay at this hotel! Everything about this place is garbage. The hygiene is unacceptable! Rooms are filthy, they smell terrible and house keeping seems to do nothing when cleaning. It seems like they don’t change the sheets and put dirty towels in the bathroom. Breakfast also makes you want to throw up, the food is stale and disgusting. The staff members aren’t very welcoming and lack customer service skills. Housekeepers are rude and stingy with towels and refuse to provide clean ones. I have never had such a hideous experience like this before!

Il contenitore ristorante

Dec 16, 2021

5

Perfect place for a quick business trip. No frills, inexpensive hotel. Helpful. Nice and professional staff. Perfect location. Will definitely stay here again!

Roberto Marí

Nov 29, 2021

5

Excelente relación precio/calidad habitación muy limpia y cómoda. El servicio impecable

Claudia CovaJim

Nov 29, 2021

5

Excelente servicio , habitaciones muy limpias y seguras , elevadores funcionando todos, habitación relajante y acogedora , agua caliente , tamaño adecuado , personal muy amable y respetuoso , buena ubicación ,

Pepe Aranda

Nov 29, 2021

4

Céntrico, limpio,y muchos servicios a l lado:supermercado, cafetería, tienda conveniencia. Solo un pero, el personal de recepción muestra indiferencia ante informacióny no tiene silla de ruedas para discapacidad

Rita PonceAvalos

Nov 29, 2021

3

El servicio de restaurante en el desayuno buffet deja mucho que desear hay una empleada mesera bastante grosera con nosotros los clientessi le pide uno un café lo manda a uno a paseo a mi esposo le dijo que si no había fruta no era su culpa ni su problemanosotros somos agentes de viajes y x este detalle no vamos a recomendar su hotel saludos

Nina P

Nov 27, 2021

1

If you like being given a room that already has people in it and sleeping in a dirty room, this is your place. Staff are poorly trained and the rooms feel like you are sleeping in a shoe box. The place is old and they have zero covid protocols for cleaning

Anderson Sorce

Nov 22, 2021

5

Ibis é Ibis....hotel padrão e próximo a shopping e mercado (inclusive um dentro do mesmo prédio). Não tem luxo, mas tem a qualidade da rede Accor, o que garante que não terá surpresas na estada.

Edna Castro

Nov 22, 2021

4

Quartos limpos, cama confortável, bom chuveiro, o necessário para passar a noite. Essa é a proposta do Ibis. Este é um dos Ibis mais simples dos que já me hospedei, mas está dentro do padrão. É suficiente e eu gosto.

Karina Edith Rios Hernandez

Nov 22, 2021

2

Infortunadamente tuve una mala experiencia en el hotel, mi vuelo se retrasó por lo que lleguemosmás tarde de lo previsto al hotel, la persona que estaba atendiendo me comentó que estaba haciendo auditoría y que en unos 20 minutos me atendía… ya era trde y obviamente lo que queríamos era una cama y dormir… decidimos esperar… ni siquiera nos ofreció espera en la sala de espera… después de uno minutos nos sugirió ir buscando otro lugar porq las reservas se cancelan después de las tres. La persona en todo momento poco empatico y algo rudo… decidimos irnos y buscar otro lugar y no esperar más tiempo, una lástima porque en esa cadena siempre había teñido buenas experiencias en otros estados…

guadalupe Sanchez

Nov 22, 2021

1

muy mal serviciotengo un monto que no se me ha regresado a mi tarjeta el sr. Ing Luis May se comprometio muy puntual ver este caso de reembolso desde el pasado 12 de noviembre y ni siquiera es para contestar el telefono y los telefonos del hotel brillan por su ausencia

Manos que Sanan

Nov 22, 2021

5

Un maravilloso Hotel lleno de amor que recibió a nuestros guerreros que luchan contra el cáncer Excelente servicio

Fabiano Matos

Nov 08, 2021

5

Hotel muito bem localizado no centro de Cancun. Funcionários super prestativos. Quarto confortável e limpo. Para quem vai ficar no Centro de Cancun é a melhor opção.

carlos flores

Oct 24, 2021

2

You get what you pay for. Pros: Very conveniently located in Cancun Centro with lots of good restaurants around it. Cheap price if all you need is a place to crash at night. Feels safe and clean. Cons: Extremely small room and bathroom, A/C didn’t work well, bathtub required multiple attempts to flush, front desk staff not too helpful.

Jean Schlickmann

Oct 08, 2021

5

Lugar maravilhoso

Javier Díaz Mercado

Oct 08, 2021

3

Un business class, con muy pequeñas habitaciones y ni agua para tomar (gratis solo venta). La temperatura del agua de la regadera que ellos elijan como tibia. Etc. Pero es limpio y cumple con el objetivo de solo llegar a dormir

Ww Ww

Oct 07, 2021

1

very unprofessional disrespectful rude staff . Racist . The room was very nasty and smelly. bed sheets were dirty. Ac did not work and the rooms were extremely small with no windows to open. Very sketchy hotel I did not feel comfortable or safe here. The breakfast was awful and stale made me sick I got food poisoning. The hotel is just way to overly price for what you get.

Rogelio Montiel

Oct 01, 2021

5

El lugar es genial! Las instalaciones son muy lindas y limpias! El trato es excelente! Tienen todas las medidas de seguridad! Lo recuerdo cómo si fuera ayer!

Claudia Bohorquez C

Oct 01, 2021

5

Limpio con las medidas sanitarias adecuadas. Precio justo

Gabriel Arredondo

Oct 01, 2021

5

Hotel muy bien comunicado y agradable para pasar días en calma

Jose Antonio Bañuelos

Oct 01, 2021

1

Habitaciones muy, pero muy pequeñas.

Vidal Gurrola Ramirez

Sep 24, 2021

1

El servicio y la atención son pobres, muuy pobres. Especialmente los recepcionistas de la noche, bueno, hasta el elemento de seguridad en funciones de portero. Nada cortes, perezoso y vulgar.

Aron Sánchez Aronsitooo

Sep 17, 2021

4

Abajo del hotel, hay una super cafetería LUED panadería francesa muy rico sabor y una super atención y bien servido...

Alexandre Oliveira

Sep 15, 2021

5

Muito bem localizado.Custo benefício muito bom.

Teacher David de la Peña

Sep 10, 2021

5

A convenient place to stay at a spot close to Las Américas Mall, the real center of Cancún City. All the transportation from the city points to this spot. The hotel is enough for business reasons and want to spend the night to keep on working or having fun in Cancún. Rally affordable and at a very handy spot to walk around the real city of Cancún. Across from Ibis you could find the most visited mall in Cancún as well as the beautiful Malecón to walk around. There is a supermarket form Walmart group called Superama with a high class service and products just at the first floor, you could find everything you need from the morning to the night. Across from Ibis you could find a 7Eleven if you need anything. This is may favorite spot to stay, to enjoy Cancún and Riviera Maya Parks. I prefer this spot more than one in the Hotel Zone, because I am normally out all day long.

Nomi Nomi

Aug 27, 2021

4

Clean very don't expect anythings in the room like coffee pot ....micro...refrig ...there's nothing just plan room to sleep.. I just stood one night cuz it was just an over stay cuz I was staying at Isla Mujeres lovely place by the way I just didn't wanted to take ferry back to Isla till next day, but front people delitefull polite nice and respectful ..cute place

Laurence Thau

Aug 15, 2021

3

Is ok.wish the supermarketwould be bigger besidesthat they are very careful that everyonewears masks and uses gelsand they do take temperature!!!

Roberta Rodrigues

Jul 15, 2021

4

Passei uma noite Ideal para período curto. Próximo ao Walmart a pé da 20min

Mercedes Blanca

Jul 10, 2021

5

Nice hotel, service is pretty good. American breakfast is included. Rooms are small but aceptable for the price.

John Janiec

Jun 05, 2021

4

Friendly staff and small rooms for two people at a fair price. Great location makes this a 4 star. Across street from largest mall in Cancun, convenient stores, casino and bus transportation. Walmart market store and car rental even closer.

Paulo Cunha

May 15, 2021

4

Quero saber se, para quem não vai alugar carro, esse hotel é indicado? Os ônibus que vão para a Zona Hoteleira, passam na frente do hotel, ou ao menos , bem próximo e que seja seguro ir da parada para o hotel?

Phuong Diem

May 15, 2021

4

Ibis Cancun Centro hotel is not only good services also good location . The mall , big super market ( walmart) just out of the door . Big parking .

Paulo Pechim

Apr 15, 2021

4

Atendimento bom, local tranquilo para se descansar. Centro comercial América em frente com boas lojas para compras.

AMAGNO Consultoria Empresarial

Jan 15, 2021

3

O hotel tem boa localização, os funcionários atenciosos e prestativos, o café da manhã gostoso, mas a limpeza do quarto é muito ruim.Quando chegamos no quarto, haviam fios de cabelo na parede do banheiro, o frigobar estavam sujos: o frigobar (externamente), o vidro da janela, alguns vestígios de restos de comida no chão aos pés da cama, rodapé das portas de entrada e banheiro estavam com ferrugem e o corredor do andar também parecida não ser limpo todos os dias. (saliento que informamos à situação para.a recepção e eles providenciaram a limpeza do quarto, logo no dia seguinte, visto que era um.pouco tarde do dia, mas mesmo assim, não ficou a contento).Ficamos surpresos com essas condições, visto que essa com certeza não é o padrão da rede Accor de que estamos acostumados, mesmo referindo-se a bandeira Ibis.Espero que essas colocações sirvam de parâmetro para auxiliar e melhorar.os serviços da Unidade Ibis Cancun Centro.

Sugey P

a great hotel for the price

5

I liked the hotel, the room was small but clean, but the bed was a full size bed so if you do not mind a small bed for 2 will be ok. and the bed was hard.. bur liked I told my husband it was clean...

candiecake

Renee

4

The hotel is clean n nice. Basic rooms. Breakfast buffet is limited, but fresh n clean. Here is the problem. The young lady that books the tours, while friendly, she speaks limited english. This made...

360val_riel

Take care of your creditcard numbers !!

1

Practical hotel not far from what they called the center of Cancun ...even breakfast nice. JUST LITTLE TINY PROBLEM : our creditcards number was stolen by someone in the staff to buy things !!! Our...

Laura27

Ok

4

Good for very short stay. Room is very small. Doors close loudly, especially at night they can give you a heart attack. Half hour after check in I got walked in by housekeeping and then a couple that...

Aeronaut65

Good stay

3

Located in downtown Cancun. 30 mins. to Airport CUN, 10 mins. walk to Plaza Americas shopping Mall. You will find a Superama, pharmacy and fittnesscentre at the ground floor. On top of that you have...

Szilvia M

For 1 night OK

3

I stayed in this hotel only for a night as our flight arrived after midnight and next day we travelled to Valladolid. I just needed a place for the night. The location and the 24 hours check in was...

Davee58

Nice hotel, good value.

5

I enjoyed a very nice two week stay at the Ibis hotel, Cancun. My room was comfortable and nicely sized, the bathroom was clean and functional with a good supply of hot water, the Wifi worked very...

jnhannah

No towels

1

We have travelled all over the world and have been staying at Ibis in various locations. This is the first time in all our travels we did not get any towels!! ANYWHERE!! The hotel phone does not...

Ibis Cancun Centro Hotel, Cancun

Ibis Cancun Centro Hotel

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Ibis Cancun Centro Hotel, Cancun

Ibis Cancun Centro Hotel

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