Hotel Rooms are old and outdated, the lady checking us in obviously was having a bad day as she was rude and sighing. The room we had a King Junior Suite was dirty, there was popcorn in the mattress of the pull out sofa and popcorn underneath the sofa. The sheets were stained. The bathtub had a large crack in it. There was plastic spoon behind the side side table. I didn’t want to investigate further as I didn’t know what I would find. The bed was really uncomfortable. Of course food stains in the carpet as well….I have stayed at Renaissance Hotels before and this one just doesn’t cut it. The lobby is nice and updated and there was a nice bartender working there. But I would definitely not recommend this hotel if you like cleanliness.

Short story: in general, clean, good service, great common areas. Food and coffee is expensive for what you get. 5 stars for service, but 3 stars for other stuff. Service/cleanliness: great, very accommodating. I stood here two separate times within two weeks. Our first stay we had some issues with unclean bedding, we mentioned it and were credited and the problem was resolved. This was obviously an isolated issue, because in general the hotel is very clean. We like it a lot and would stay here again confidently. Hotel condition: Here is the great stuff- the lobby, cafe, and breakfast area are all very beautiful and modern. I worked in construction for years prior to starting my photography business. I notice the finishes of every building I go in. But when it comes to the room, I feel a little let down. Especially for the price. Again it is clean and everything, but the rooms don’t have the same elegant, modern, well maintained design as the lobby area, and it left much to be desired. The rooms feel too simple, as another guest mentioned in conversation “prison-like”, cold, and plain. The room could use better lighting, more up to date furniture. the desk in the room kept popping the built-in fuse when our electronics would be plugged in. I see scratches on furniture in obvious places and the repairs: the restaining is rough. The bathroom has peeling paint all over the ceiling and obvious, poor drywall finishing repairs. As a person who works remotely, I did not want to stay in the room for work. So I spent my time in the cafe working. That’s really my issue. For the price you pay, you should enjoy staying in your room for work if needed. I really think complimentary black coffee and a continental breakfast should be standard for the price. Instead, there is a cafe where coffee is $4 and a bagel is $6. The lady chuckled when I asked her the price of the bagel. The breakfast buffet is $16 per person, which is way better than grabbing anything from the coffee bar. I really enjoyed the food at the buffet. Great variety. Eggs, sausage, French toast, parfaits, smoothies (Tiny portion though), breads, muffins, and a great fruit mmm mesh fruit selection etc. it saved me round trip uber to a breakfast spot. So the buffet was definitely worth it for the price. (But not the coffee bar)

The room has a terrible smell in it, even after spraying Lysol. Smelled like mold or mildew an seems to be in the vents. Maintenance guy was awesome, he was from Jamaica, came up to change filter which was clean an we sprayed it with febreeze an Lysol an still did not stop the smell. This hotel is right across from the new convention hotel an will do well in sales due to that fact. I was in to take a cruise, so in future will stay somewhere else. The hotel is nice, rooms are large but no one seemed to care about smell. Housekeeping didn't know what it was either otherwise room was clean.

We spent almost one week here. The staff is very friendly and helpful. The room was impeccable and comfortable. During the weekends they have breakfast buffet and this definitely made our day! Coming back soon!

When you have a waiter (Philip on 9/29/22) who offers to hold your 2 dog leashes while you go to the breakfast buffet, the whole damn place gets ALL 5 Stars! We were evacuated from Cape Coral Ian hit and could not have landed in a better place. The entire pro dog atmosphere is AWESOME! Beyond pet friendly. You would feel out of place if you didn't have a dog! Outstanding! Fantabulious!

Location Charging for parking when there were plenty of free parking nearby

$30 parking charge a bit much.

Clean room with up to date furnishings

location bed linen was soiled and coffee maker was broken

Early check in from the cruise. Restaurants prices is high

Courteous and professional staff

needs updating near cruise port old furniture and bedding

This was our 2nd stay at this location as we attend a convention across the street yearly. Location is convenient and the staff at the Front Desk / Lounge were accommodating. Rooms seem a bit on...

Buckle up, everyone, because I'm about to take you with me to recount my journey to the Renaissance Hotel..... Our escapade to the Renaissance was a long and unexpected one. After attempting to stay...

Good location - you can walk to many restaurants, etc. Not too far from airport and really close to cruise port. Even though very close you have to take transportation in to the cruise terminals...

We stayed at the Renaissance for two nights prior to a 12/24 cruise. The outstanding staff started with the welcome from the Bell Person. It continued on with everyone at the Front Desk...

The amenities was up to par, and the location was right from the beach. Variety resturants, shopping mall. the room was nice, clean, spaced, the view was the only least that I didn't like cause they...

Great hotel. We stayed here for one night before our cruise and was perfect for what we wanted. Good value for money and good value also. We didn't use the pool as didn't have time but hotel was...

We were looking forward to a 2 night stay prior to cruising. I booked one night with points and one night in a 9th floor or above Corner Room. Prior to check in, I messaged the hotel about the 2...

Great Location close to shops and the best restraunt ever(Boatyard) Nice staff, comfy clean room, just 4 minutes to the cruise port. The only negative was sitting by the pool was noisy due to the...