“The staff is wonderful, they care about you and are eager to help you in any way they can. Nancy is very friendly both on the phone and in person. And they greet you as soon as you walk in the door. Katherine is also very friendly and once they know you by name, they make you feel at home. All the housekeeping staff cares about your experience and your stay. Great place to stay. Join the rewards program for points and great rates.”
— Nanci Taylor
“- Sewer gas leak in bathroom (room 102)
- Dirty, bottom of lamp covered in dirt or rust, doors / floor feel slimy
- Staff lazy and make promises they won't keep
- Very hard to get a refund, was promised one for the second night, as staff told me I could check out 1 day early to get a refund on my second day, never happened, even after calling 3 times.
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My experience:
Stayed in room 102, bathroom had a sewer gas leak, smelled very strongly of rotten eggs, the odor caused us to feel lightheaded and nauseous. (high exposure to sewage gas can lead to organ failure / death)
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Front desk lady came to our room, agreed that it smelled like rotten eggs, told us that the hotel was fully booked so we can't switch rooms. However she promised that she would make a note of it to manager and in the morning, we would be able to switch rooms for the second day (we booked 2 days).
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Was 2am at the time, so couldn't find another hotel, so decided to stay that night. After covering the shower drain, toilet, and sink drain with plastic wrap and wet towels, the smell went away.
Morning of second day, contact front desk, different lady there, explain our situation and that we would like to switch rooms. However, she said that no one left a note or anything about the sewer gas leak (even though previous receptionist said she would leave a note). She checks our bathroom but couldn't smell anything because everything was covered up in plastic and wet paper towels.
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She then says that she will not let us switch rooms, because then the housekeepers would have to clean 1 more room! Then she claims that there's no problem, that it's the best room in the hotel, and maybe I'm just used to staying at the Hilton or Marriot instead of a run down hotel like Ramada Poway. She says if we don't like it, we can check out early and get a refund for the second day. I agree and check out then and there.
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1 month later, called 3 times, was promised that the refund was in the system and on its way, but still haven't seen it yet... Gonna have to dispute the charge on my credit card now, sigh...”
— James Feller